The Netherlands is a highly competitive telecommunications market. Its largest companies offer bundled service packages that include both voice and internet services, and most providers offer their customers the option to choose the language of their customer support representatives.

The Dutch government is proposing a bill to protect telecoms service providers from unwanted acquisition or control by foreign parties. If the bill becomes law, the Minister of Economic Affairs can prohibit acquisitions and eliminate control over a telecom company if they compromise Dutch national security or public order.

KPN

KPN offers a range of fixed telephony, mobile telephony, TV, and internet services in the Netherlands. It also provides telecommunications and data transport services throughout Europe, primarily in Germany and France.

The company has a large customer base in the Netherlands and other European countries, with 6.3 million fixed-line customers and 33 million mobile users. The company is also a leading provider of business network services and data transport in the Netherlands.

For instance, KPN for SME uses Service Cloud to transform its sales and service agents into personal solution experts with the ability to provide customers with a tailored experience that matches their needs. This helps increase cross-sell and up-sell opportunities by offering customers more relevant or complementary products.

XS4ALL

XS4ALL (internet slang for “access for all”) is one of the largest Dutch Internet service providers. It is based in Amsterdam and was founded in 1993.

During its heyday, XS4ALL was considered one of the leading ISPs in the Netherlands. It had a turnover of 86.1 million euro in 2005, earning a 15.4 million euro profit before taxes.

In March 2019, KPN announced it would phase out its subsidiary XS4ALL, one of the oldest Internet providers in the country. With this decision, thousands of homepages hosted by XS4ALL are at risk of disappearing.

Simyo

Simyo is one of the most popular MVNO brands in Europe. It offers straightforward and stripped-down prepaid plans and annual plans.

It also provides online self-service and mobile apps to enable customers to manage their own phone plans. Its business model allows for considerable cost savings, which it passes on to customers in reduced rates.

In November 2020, Orange moved to simplify its portfolio from three MVNO brands - Amena, Republica Movil and Simyo - down to one. This move was driven by the high value of its MVNOs, according to de Porres, and the decline in revenue from convergent offers.

Ay Yildiz

Ay Yildiz is one of the leading mobile operators for the German-Turkish community. It offers prepaid customers attractive telephony and data deals.

The operator has a partnership with Alphacomm, which gives its prepaid customers access to a wide range of top-up methods. For example, they can top up their phones via WhatsApp chatbot or the AY Yildiz website.

Ay Yildiz offers a wide range of services, including calls and texts from the Netherlands to Turkey. It also offers prepaid mobile phone contracts with unlimited use. In addition, it has an extensive online shop. Its prepaid customers can easily buy credit using PayPal, credit card or instant transfer (Sofort). They can also top up their calling balance through the AY Yildiz website.

BASE

BASE offers a range of services including multi-account coordination and personalized platforms for employers and employees. It also makes customer service a priority and is committed to providing the best possible experience.

The Dutch telecom industry is well-established and the country is consistently ranked among the top five in the world for internet speed. Residents in the Netherlands typically choose one telecom company for their internet, television and home telephone services.

The Dutch government has sought effective powers to block unwanted takeovers in the telecom sector since 2013, when Mexico's America Movil tried to buy KPN. The government submitted a law to parliament that would enable it to block takeovers if they were deemed a threat to national security or public order.

E-Plus

E-Plus is a mobile telecommunications operator in Germany, owned by Dutch telecommunications company KPN. It offers prepaid and postpaid services, a 3G network, and international calling options.

Spanish telecommunications company Telefonica has agreed to acquire German mobile operator E-Plus for 5 billion euros ($6.58 billion) plus shares, a deal that would create Germany's largest mobile network. It is expected to bolster the Spanish firm's presence in Europe and create a competitor to T-Mobile Germany and Vodafone Germany, which together have more than half of the market.

Herndon, Virginia-based ePlus, which has 27 acquisitions since 1997, recently made its latest, acquiring all but a little bit of ABS Technology in a move to fill a hole in its education business coverage.